Refund policy
Our Return Policy
We want you to be completely satisfied with your purchase. If you need to return an item, here's what you need to know.
Return Window & Conditions
All returns must meet the following conditions:
- Item must be in new, unused, resalable condition
- Original packaging must be intact
- Proof of purchase required
| Return Window | Refund Method | Restocking Fee |
| Within 30 days | Original payment method | 15% |
| 31-60 days | Store credit | 25% |
| After 60 days | No returns accepted | -- |
Non-Returnable Items
The following items are not eligible for return:
- Electrical components and electronics (once installed or opened)
- Special order items
- Clearance / final sale items
- Items without original packaging
How to Initiate a Return
- Email us at sales@rvandmarinesupply.com with your order number and reason for return
- We will issue you a Return Authorization Number (RA#) — returns without an RA# will not be accepted
- Ship the item back using a trackable shipping method — return shipping is the customer's responsibility
- Freight charges are non-refundable
Once we receive and inspect the return, your refund or store credit will be processed within 5–7 business days.
Defective or Warranty Items
If an item arrives defective or fails under normal use, it may be covered under the manufacturer's warranty. Contact us and we'll help facilitate the warranty claim with the manufacturer.
- New items: typically 12-month manufacturer warranty
- Rebuilt/refurbished items: typically 90-day warranty
Warranty coverage varies by brand and product. Contact us for details.
Wrong Item Received
If you received the wrong item, contact us immediately at sales@rvandmarinesupply.com . We will send a prepaid return label and ship the correct item at no additional cost.
